Privacy Policy

We have updated our Privacy Policy subject to EU General Data Protection Regulations(GDPR). We will keep you notified about updates.

The following Privacy Policy is the commitment made by hihilulu website and affiliated groups and subsidiaries (hereafter "our company", "we", "us" or "hihilulu" to protect users' personal data. Please read it carefully to understand how we collect and use your personal data.

I. Overview

The Privacy Policy applies to all the products and services provided by hihilulu platforms including but not limited to our website (www.hihilulu.com) and our Apps. You will be protected and restricted by the Privacy Policy when entering our website. 

The Privacy Policy describes the personal information we collect, and how to use the information. hihilulu commits to sparing no effort to maintaining the privacy of every current, former or prospective customers. Please contact us if you have any doubt about the Privacy Policy.

II. The information we collect

1. Registration material

Registration material When users register and use our services, we might request to collect some information, including username, password, email address, and more.

2. The use of [Cookies]

2.1 Cookie is a kind of technology. When users visit our website without Cookies appliance, our website’s server will automatically send Cookies to users’ web browsers and store it in their hard drive. When users visit our website, the Cookies will record their activities, personal information, and browsing habits, and more. The Cookies we use include neither personal information, nor account or password information. We use them to let the website recognize people who send the page request has logged in.

2.2 By Cookie technology, our website can provide more considerate customized services for you. We will use Cookie to follow your watching preference, thus provide the information data you interested, or save your password to avoid re-typing each time you visit our website.

2.3 You have the right to accept or reject Cookie. Most browsers will accept Cookie automatically. According to your need, you can modify the setting of browser to reject Cookie. If you reject Cookie, you might not be able to experience the entire interactive functions of hihilulu website you visit.

3. Other services

Other services Users can bind their hihilulu accounts to other third-party services. If users do that, we can get, use, and share the relating data of users on these third-party services, including data that published on or through other binding services in accordance with the Privacy Policy.

4. Payment data

When you use our subscription services, your credit card information and other financial data that we need to process your payment are collected and stored by third party payment processors. We may collect some limited information, such as your postal code, mobile number and details of your transaction history. In addition, the third party payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your card’s type, expiration date, and last four digits, etc.

III. The use of users’ information

We may use the information we collect, including your personal information, to:

1. manage and improve our website, products, services and market;

2. provide personalised offer and improve your experience with our products and services made available through the service, for example by providing customised or localised content;

3. ensure technical functioning of the service and products and services made available through the service, develop new products and services, and analyse your use of the service, including your interaction with applications, advertising, products and services that are made available, linked to or offered in the service;

4. communicate with you for service-related purposes. with your permission, use your email address to send you e-mails or messages about hihilulu’s products, functions, and contents.

5. enable and promote the service, including features and content of the Service and products and services made available through the service, such as sharing, user interactions, notifications and suggestions, and integration with third party services;

6. If you terminate the deal with us, we will reserve your information. But will comply with control regulations, and only use it to contact you regularly, provide opportunities for you, restart account, or notice you to participate in valuable reward programs.

IV. The transfer of users’ information

hihilulu processes information about our users on servers located in a number of countries. Accordingly, hihilulu may share your information with other companies in the hihilulu group for the purpose of carrying out any of the activities specified in this Privacy Policy. hihilulu may also subcontract processing to or share your information with third parties located in countries, other than your home country. In such circumstances, you may have fewer legal rights in relation to your information. However, the hihilulu group will only process your information as described in this Privacy Policy in every country.

V. The security of users’ information

1. We have strict security measures to protect your personal information. We check your identity when you get in touch with us, and we follow our procedures and apply suitable technical measures to protect your information.

2. For user’s account, password is the best guarantee. So, please choose a unique password with high security to prevent others from entering your computer and browser. At the same time, please remember to sign out safely after finishing the use of hihilulu service system;

3. If you find the leakage of your personal information, especially hihilulu account and password, please contact our Data Protection Service immediately so that we can take corresponding measures;

4. We devote ourselves to protect user’s data. Although we will take and improve the safety protection measures to protect your personal information, we still cannot prevent all potential safety hazards;

5. Users’ information will be partly or completely disclosed under the following conditions:

◆ disclose your information to third parties with your consent;

◆ disclose your information to third parties including administrative and judicial institutions, according to relevant regulations of law or the request of administrative and judicial institution;

◆ if you violate the relevant laws or website policies, we have to disclose to law enforcement agencies

◆ in order to offer you the contents or services you request, we have to share your information to third parties;

◆ other announce that hihilulu thought is proper in accordance with law or website policy.

6. We will keep a summary copy of your bills for six years from the date of the billing; your contact details on file while you are one of our customers will be stored and for six years after; and details relating to any dispute will be kept for six years after it was closed. In other case we will store personal information for the periods needed for the purpose for which the information was collected or for which it is to be further processed. And sometimes we'll keep it for longer if we need to by law. Otherwise we delete it.

VI. Disclaimer and limitation of liability

1. Unless otherwise specified, whole information, contents, materials, products, and services on our website or provided by other means through our website are supplied on the basis of “as is” and “as available”.

2. Unless otherwise specified, hihilulu will not state or guarantee (except that has other regulations in accordance with the law of Hong Kong) the including information, contents, materials, products (includes software) or services of our website’s operation.

3. hihilulu will not guarantee that the whole information, contents, materials, products (includes software), services contained or provided by our website, and server, or emails or message from our website contains no virus or any other harmful thing.

4. We may display advertisements from third parties and other content which links to third party websites. We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your personal information.

5. When some force majeure or other uncontrollable reasons cause system crash or loss of relevant information and recordings, hihilulu will reasonably try our best to help dealing with the aftermath.

VII. The modification of the Privacy Policy

If we make significant modification to the Privacy Policy, we will post the modified Privacy Policy in time on the website, at the same time, we will deliver relevant notification on our website to inform you the modification. You agree to regard the modified statement posted on the website as the practical notification that sent to you. If there is any dispute about our Privacy Policy, it is subject to the notification and the client agreement of our website. If you have any problem about this declaration, please contact with our customer service.

VIII. Contact us

If you have any doubt or comment, please mail us through the following email address: data@hihilulu.com